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Current DateTime: 06:33:08 23 Nov 2009
LinksList Documentid: 31765984
Expiration DateTime: 11/23/2009 6:36:04 PM
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Current DateTime: 06:33:09 23 Nov 2009
LinksList Documentid: 31625651

Media Money

Text Size
Nov.12
3:40 PM ET
Wednesday, 12 Nov 2008
Ticketmaster "Drops" Fees—But Will That Really Help Sales?
Posted By:Julia Boorstin
Topics:Media
Sectors:Media

Ticketmaster
AP
Ticketmaster

Ticketmaster is famous for fees that concert goers love to hate. Now the ticketing giant is experimenting with dropping those fees in an attempt to gain customers in an increasingly tough economic environment.

Tickets for the Eagles' upcoming concert will be available without any Ticketmaster [TKTM  Loading...      ()   ] convenience fees, and if you print your tickets at home, no delivery or handling fees. That doesn't mean concertgoers aren't paying Ticketmaster anything, explained CEO Sean Moriarty in an exclusive CNBC interview. Rather Ticketmaster is working with the Eagles to create an all-in ticketing price, i.e. giving Ticketmaster a cut of the total ticket price.

This partnership between the Eagles and Ticketmaster has come about since the band's manager Irving Azoff became CEO of Ticketmaster Entertainment, the new parent company, when Azoff's FrontLine Management merged with Ticketmaster on October 30. This way the Eagles keep their fans happy and Ticketmaster keeps their cut without sending concertgoers running. If it works the company will institute "all-in ticketing" for many other concerts. It makes sense- why not let people know upfront exactly how much they'll be spending? And with Front Line managing big names like Christina Aguilera and Neil Diamond this could be the beginning of a big plan.

And dumping their much-hated fees is a key way for Ticketmaster to compete with its new rival, Live Nation [LYV  Loading...      ()   ], the nation's largest concert promoter. In January Live Nation will no longer be Ticketmaster's partner and will become a major competitor, taking about 15 percent of Ticketmaster's revenue with it. Ticketmaster's merging of talent management and ticketing seems to mirror Live Nation's "360", all-inclusive deals with talent like U2 and Madonna partnered with its new ticketing business.

Ticketmaster announced its new ticketing strategy Monday afternoon when reporting its earnings for the quarter ended September 30. While revenue grew 16 percent from the year-earlier quarter revenue dropped 76 percent on higher royalty payments, lower ticket sales and costs from the acquisitions of two subsidiaries.

The company also bore the weight of some severance costs and says it will continue to do more cost cutting. Ticketmaster only spun off from IAC/InterActive Corp [IACI  Loading...      ()   ] in August, and between the economic downturn and the competition it's been a rough time. I'll be curious to see if a new ticketing strategy and new musician partners can help the company ride out the economic downturn.

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